FAQs
1. How can I track my order?
- Once your order has been processed and shipped, you will receive a tracking number via email or text message. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
2. Do you offer expedited shipping?
- Yes, we offer expedited shipping options. Prices vary based on product size, destination, and desired delivery time. Please contact us for more information on expedited shipping services.
3. Can I customize the size, color, or design of my bamboo or rattan lamp?
- We provide customization services for most of our lamps. Please contact us beforehand with your specific requirements, and we'll be happy to assist you.
4. Are bamboo and rattan lamps suitable for outdoor use?
- Our lamps are suitable for outdoor use; however, for optimal longevity, we recommend placing it under a roof or sheltered area.
5. How do I clean and maintain my bamboo or rattan lamp?
- To clean bamboo and rattan lamps, gently wipe them with a soft cloth or brush to remove dust and debris. Avoid using harsh chemicals or abrasive cleaners, as they may damage the natural fibers. Regular dusting and occasional conditioning can help maintain the lamp's appearance and durability.
6. Do you offer installation services for bamboo and rattan lamps?
- While we do not provide installation services directly, we offer comprehensive installation guides and support to help you install your bamboo or rattan lamp safely and effectively. If you require professional installation assistance, we recommend consulting a licensed electrician or handyman.
7. What is your return and refund policy?
- Please visit our Return & Refund Policy page for detailed information regarding our return and refund procedures.
8. Do you offer Wholesale or Dropshipping service?
- Yes, we offer Wholesale and Dropshipping services. Please visit our Wholesale Policy page or contact us directly for more information on how to avail these services.