Return & Refund Policy

Welcome to our shop! We are committed to providing you with high-quality lamps and exceptional customer service. Your satisfaction is our priority, and we want to ensure that your shopping experience with us is smooth and hassle-free. Please take a moment to review our return and refund policy outlined below:

 

1. Returns:

We understand that sometimes the lamp you receive may not meet your expectations or requirements. Therefore, we offer a hassle-free return process for eligible items. Here are the key points regarding returns:

  • Eligibility: To be eligible for a return, the item must be unused, in its original condition, and returned within 7 days of the purchase date. It must also be in its original packaging, including all accessories, manuals, and other accompanying materials.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for items of significant value.
  • Refund Processing: Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued to the original method of payment within 3-5 business days. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

     

    2. Refunds:

    We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. However, if you receive a damaged, defective, or incorrect item, we will gladly offer a refund or replacement. Here are the key points regarding refunds:

    • Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue and determine the appropriate refund or replacement.
    • Eligibility: We request unboxing videos, images and additional information to assess the issue and determine the appropriate course of action.
    • Refund Amount: The refund amount will be determined based on the nature of the problem and will be discussed with you beforehand. We strive to be transparent in our refund process and ensure that you are satisfied with the resolution.

       

      3. Non-Returnable Items:

      Certain items are non-returnable for hygiene or safety reasons, as well as for customization purposes. These may include but are not limited to:

      • Customized or personalized products
      • Products that have been assembled or installed
      • Clearance or sale items (unless defective or damaged)

       

      4. Cancellation Policy:

      If you wish to cancel an order, please contact us within 12 hours. Once an order has been processed and shipped, it cannot be canceled. However, you may still initiate a return following the procedures outlined above.

       

      5. Contact Us:

      If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you are completely satisfied with your purchase from our shop.

      Thank you for choosing us for your lighting needs!